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SAUSALITO WIRELESS FREQUENTLY ASKED QUESTIONS

Can I access my e-mail that I receive through AOL or another service provider?

Yes. After you subscribe to Sausalito Wireless, just direct your browser to your service provider's web site as you do normally.

I would like to set up an e-mail account with Sausalito Wireless; can I read this e-mail from my computer at home or in the office?

Yes. You can access your USW e-mail account from any location with Internet access. E-mail accounts are an additional $20 / month for the first account, $5 for each additional address.

My houseboat already has DSL; why would I need wireless?

The Sausalito Wireless signal gives you Internet access from your deck or any other location in your floating home.

What equipment do I need?

In many cases our PCMCIA card alone will suffice to connect to Sausalito Wireless from the cockpit of your boat. When you want to work below deck or out in the bay, in most cases a selection of the optional accessories will provide the flexibility you require.

What if I already have some of the equipment?

No problem; we can help you set up the other pieces you need to get a stronger and more reliable signal.

Can I install it myself?

Of course. We'll be happy to come out and install it for you, or provide the installation instructions.

What settings need to be changed to use Sausalito Wireless?

We utilise DAT technology which means it doesn't matter what IP address, Subnet Mask, Gateway, Proxy Server, SMTP server or Home Page you have set. DAT overrides these settings with the correct settings to make your connection work without user intervention.

Can I get wireless Internet access at other marinas?

Although we do not currently have roaming agreements with other marina hotspots, our equipment will allow you to access wireless networks wherever they are made available, in any part of the seafaring world.

How does a customer pay to use the service?

All payments are done through Pay Pal, which acts as a clearing house. During the subscription process, you submit your credit card information (Visa or Mastercard) on their secure web site. We never receive any information regarding your account or credit card information.

Can I leave the yacht harbour and still have a signal?

If leaving by boat, you can sail out into the bay halfway until Angel Island, and still have a signal strong enough to conduct even video conferencing. Alternatively, leaving by car or foot, you can access Sausalito Wireless in various locations along Bridgeway (Cafe Trieste or The Taco Shop for example).

Can I use my subscription on any computer?

The Sausalito Wireless subscription is assigned to your card; if you want to change devices, you'll have to swap the USB or PCMCIA card.

Can I log in with two different computers at the same time?

Each computer has to have its own USB or PCMCIA card with an active Sausalito Wireless subscription.