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TECHNICAL SERVICES AND SUPPORT
TECHNOLOGY INFRASTRUCTURE SERVICES
- Service Desk availability for Incident tracking and logging
- Problem troubleshooting and resolution
- On-call technical support by telephone or on-site
- Management of on-site, remote, and off-site system and data backups
- Data and disaster recovery
- Performance tuning
- Management of network and systems availability and capacity
- Infrastructure requirements managed through Service Level Agreements
MAINTENANCE
- Upgrade Mac, Unix, and Windows operating systems
- Upgrade network connectivity software
- Mac and PC hardware repair
INTERNET SERVICES
- Wireless network installation for your home or business
- High-speed Internet access via DSL or dial-up connectivity (128 Kbps, 384 Kbps, 1.5 Mbps)
- Domain name set-up
- Web hosting
- Web page development and marketing
- Email account services
- Sausalito Wireless access currently available in Pelican, Sausalito, and Schoonmaker Yacht Harbours
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